For which you’ll need the owner to assist. You’ll need the AppleID and associated password. You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process: Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you. Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:Īctivation Lock for iPhone, iPad, and iPod touch - Apple SupportĪs you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. If none of these options work, you should contact Apple Support.Is the iPad disabled, or Activation Locked? If it takes more than 15 minutes, your device will exit recovery mode. Your computer will download the software for your device.When you get the option to restore or update, choose Update.Keep holding the buttons until you see the recovery mode screen.On an iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold both the Home button and the side button or the top button at the same time.On an iPhone 7 or iPhone 7 Plus: Press and hold the side button and volume down button at the same time.Press and quickly release the volume down button. On your iPhone 8 or later, including iPhone SE (2nd and 3rd generation): press and quickly release the volume up button.While your iPhone is connected, follow these steps:.On a Mac with macOS Mojave or earlier, or on a PC, open iTunes. On a Mac with macOS Catalina, open the Finder. If you see the Apple logo or a red or blue screen during startup, try these steps: What if the iPhone turns on but gets stuck during startup? That way, you make sure there are no more bugs interfering with your device while keeping all your data safe. If your iPhone is failing more than it should, besides hard resetting it, you should also consider backing up your data and factory resetting your iPhone. Press and hold both the Sleep/Wake button and the Home button at the same time.It’s important to note that Apple might call this operation “force restart,” but it’s the same thing. Since these iPhone models have a physical Home Button, there’s a different process of how hard resetting them. How to hard reset your iPhone 6s or iPhone SE (1st generation)
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